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Privacy Policy  

Effective Date: March 31, 2025  

Last Updated: March 31, 2025

1. Introduction  

Solar2SK LLC or affiliate (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us via:

– Our website(s)  

– Zoom and other video conferencing tools  

– Marketing campaigns (email, text/SMS, online ads, etc.)  

– Customer service communications (email, phone, or chat)  

– Phone calls or automated dialers  

– Any other platforms or services we use to provide our business services

This policy applies to all users, customers, and individuals who interact with our brand, services, or communications.

2. Information We Collect

We collect information that helps us provide services, improve communication, fulfill business obligations, and deliver marketing. Information may be collected directly from you, automatically through technologies, or from third-party sources.

a. Personal Information Provided by You  

– Full Name  

– Email Address  

– Phone Number  

– Mailing Address  

– Company/Organization Name  

– Title or Role  

– Any form input data (e.g., surveys, quote requests, live chat)

b. Communication Information  

– Voice recordings (from customer service or sales calls)  

– Text/SMS messages exchanged with us  

– Emails you send or respond to  

– Notes or transcripts from live chats or support requests

c. Zoom & Virtual Meeting Information  

– Zoom User ID or login details  

– Meeting registration and attendance  

– Video/audio content if sessions are recorded  

– Poll results, Q&A, and chat input during sessions

d. Marketing & Online Behavior Data  

– IP address  

– Device and browser information  

– Pages visited on our site  

– Email open and click tracking  

– Form interactions (e.g., when a form was started or submitted)

e. Payment & Transactional Information (if applicable)  

– Payment method details (processed securely via third-party gateway)  

– Transaction history, receipts, and billing contacts

f. Social Media & Third-Party Integrations  

– Publicly available social profile data  

– Facebook, Instagram, LinkedIn, or other platform interactions (e.g., comments, likes, messages)

3. How We Use Your Information

Business & Operational Uses:  

– Schedule, host, and manage meetings (Zoom, Google Meet, etc.)  

– Deliver services and customer support  

– Respond to inquiries, feedback, or service requests  

– Verify your identity or account  

– Process payments or issue invoices

Marketing & Communication:  

– Send promotional emails, newsletters, and updates  

– Send SMS or text message reminders, promotions, or follow-ups  

– Contact you via phone or voicemail for sales or service purposes  

– Serve ads on platforms like Google, Facebook, Instagram, or LinkedIn  

– Conduct surveys, polls, or contests

Analytics & Optimization:  

– Understand customer behavior and preferences  

– Track email campaign performance  

– Improve website functionality and user experience  

– Detect and prevent fraud or misuse

4. Legal Basis for Processing

We may process your personal data under the following legal grounds (where applicable):  

– Your consent, where required (e.g., email marketing, SMS opt-ins)  

– To perform a contract with you  

– To comply with legal obligations  

– For our legitimate business interests, such as improving services or preventing fraud

5. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties under the following circumstances:

a. Service Providers & Vendors  

– Email marketing platforms (e.g., Mailchimp, ActiveCampaign)  

– SMS/Text message services (e.g., Twilio, Podium)  

– CRM systems and customer support tools  

– Web hosting providers  

– Video conferencing platforms (e.g., Zoom, Google Meet)  

– Advertising platforms (e.g., Google Ads, Meta Ads)

All vendors are required to maintain confidentiality and use your data only to perform services on our behalf.

b. Business Transfers  

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the transaction.

c. Legal Obligations  

We may disclose information where legally required, such as to comply with a subpoena, legal process, or government request.

6. Your Rights & Choices

Depending on your location, you may have the right to:  

– Access the personal data we hold about you  

– Correct inaccurate information  

– Delete your data (right to be forgotten)  

– Object to or restrict processing  

– Opt out of marketing communications  

– Request data portability (receive your data in a readable format)

You can exercise these rights by emailing privacy@solar2sk.com or using the unsubscribe links in our emails or replying “STOP” to opt out of text messages.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Retention periods vary by data type and usage.

8. Security

We implement industry-standard security practices to protect your information from loss, misuse, or unauthorized access. This includes:  

– SSL encryption  

– Multi-factor authentication for internal systems  

– Access controls and staff training  

– Secure hosting and data backup

Despite our efforts, no system can guarantee 100% security, so we encourage users to use strong passwords and remain vigilant.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from minors. If we learn that personal information has been collected from a child without verified parental consent, we will delete it.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries with different data protection laws.

11. Third-Party Links

Our website, emails, or communications may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

12. Updates to This Privacy Policy

We may update this policy periodically to reflect legal changes or updates in our practices. The “Last Updated” date at the top will reflect the latest version. Continued use of our services after any changes constitutes your acceptance.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact us:

Solar2SK LLC or affiliate  

Email: privacy@solar2sk.com